Refund policy

Return & Refund Policy

Thank you for shopping with us. We take pride in offering quality products and a seamless shopping experience. Please read our return and refund policy carefully before making your purchase.

All Sales Are Final

Once an order has been shipped, it is considered final and non-refundable. We do not accept returns or offer refunds for any shipped items.

Order Changes & Cancellations

If you need to cancel or make changes to your order, please contact us before your order is shipped. Once an order has been processed and dispatched, we are unable to make modifications or issue a cancellation.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [your support email/contact info], including:

• Your order number
• A detailed description of the issue
• Clear photos of the damaged or defective item and packaging

We will review your case and work with you to resolve it appropriately, which may include a replacement or store credit at our discretion.

Contact Us

For questions about this policy or assistance with your order, please contact our customer support team at info@truenorthcrystal.com.